Refund and Returns Policy
Thank you for shopping with Max Philip, a premier luxury brand specializing in exquisite perfumes and cosmetics. We are committed to ensuring your satisfaction and providing you with a seamless shopping experience. In the event that you are not entirely satisfied with your purchase, we have established the following Refund and Returns Policy to guide you through the process.
1. Refund and Return Eligibility
1.1. We accept returns and offer refunds within 7 days of the original purchase date.
1.2. To be eligible for a refund or return, the item(s) must be in their original condition, unopened, unused, and in the original packaging, with all tags and seals intact.
1.3. Personalized or engraved items are non-refundable and cannot be returned unless they are received in a damaged or defective condition.
2. Initiation of Returns
2.1. To initiate a return, please contact our Customer Service team at [email protected] within 7 days of receiving your order. Provide your order number, a detailed description of the reason for the return, and any relevant photographs in the case of damaged or defective items.
2.2. Once your return request is approved, you will receive further instructions on how to proceed.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping.
3.2. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
3.3. If the return is due to a Max Philip error (such as receiving the wrong item or a damaged/defective product), we will cover the cost of return shipping.
4. Inspection and Processing
4.1. Upon receipt of the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated in section 1.
4.2. If the returned item(s) are approved, we will process the refund within 20 business days. Please note that it may take additional time for the refunded amount to appear in your original payment method, depending on your financial institution’s policies.
5. Refund Method
5.1. Refunds will be issued in the original form of payment used for the purchase.
6.1. At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
7. Non-Refundable Items
7.1. Gift cards and e-gift cards are non-refundable.
7.2. We do not offer refunds for products purchased from unauthorized retailers or third-party sellers.
8. Contact Us
8.1. For any questions, concerns, or assistance with the return process, please contact our Customer Service team at [email protected].
Max Philip reserves the right to amend this Refund and Returns Policy at its discretion. Please refer to our website for the most up-to-date version of this policy.
Thank you for choosing Max Philip, where luxury meets excellence. Your satisfaction is our priority.