Frequently Asked Questions
Ordering and Customer Service:
To place an order, simply browse our collection of luxury perfumes and cosmetics, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information to complete your order.
We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. Max Philip has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated in the Online Boutique at the time the Orders are placed by the Customers.
You can easily get assistance with your online order by visiting our Contact page. Our dedicated advisors will be delighted to assist you with any questions or concerns you may have. Simply reach out, and we’ll be here to help!
We will refund the price you paid for the products, excluding any delivery costs.
The refund procedure is straightforward. When you decide to initiate a return, please contact us by sending an email to [email protected]. In the email, make sure to specify the purpose of your return and include the order number provided on the top of your order confirmation receipt, which was sent to you by email when you initially placed your order. This helps us identify and process your return efficiently.
Once we receive your return request and confirm its eligibility based on our return policy, we will proceed with processing your refund. Your refund will be credited back to the original payment method that you used for the purchase. If you have any further questions or need assistance with your refund, our Customer Service team is here to assist you every step of the way.
No, products eligible for exchange must remain in their original, unused condition, with all tags and the security seal unbroken. This includes any special packaging and accompanying accessories. Please be aware that we cannot accept items that are incomplete, damaged, opened, worn, or altered. For more information, please review our return policy.
Delivery and Contact Information:
If there is no one present at the specified delivery address, the courier will get in touch with you to arrange an alternative delivery time. Alternatively, if you have instructed us to do so, the courier may leave your package outside your door.
For any inquiries, please feel free to reach out to us at [email protected], and we will promptly respond to your inquiry. Our dedicated Customer Experience Specialists are available to assist you with a wide range of queries, including:
- Inquiries about selling Max Philip products
- Requesting specific product information or receiving usage recommendations
- Reporting product quality concerns
- Discussing potential business collaboration opportunities
The fragrance should be stored in a cool, dry place away from direct sunlight and extreme temperature fluctuations. Keep the bottle closed to prevent air exposure, which can degrade the fragrance.
You can find the ingredients listed on the packaging of our products.
We take pride in manufacturing our products in various countries renowned for their exceptional craftsmanship. Our fragrances are expertly crafted in France, while our cosmetics are meticulously made in Italy.
To choose the perfect fragrance for yourself, take a look at the description and fragrance notes of the scents you’re interested in. Reading the description of a fragrance can give you insights into the mood or feeling it is intended to evoke. For example, some fragrances may be described as light and refreshing, while others are characterised as warm and sensual.
Additionally, pay attention to the fragrance notes, which are the individual scents that make up the overall composition. Fragrance notes are typically categorised into top, middle (or heart), and base notes. Exploring these notes can help you identify scents that resonate with your preferences. For instance, if you enjoy floral scents, look for fragrances with notes like rose, jasmine, or lavender. If you prefer something more woody and earthy, notes like cedar wood or patchouli might be appealing.
Ultimately, choosing the perfect fragrance is a highly personal experience. It should align with your style, tastes, and the mood you want to convey. Don’t hesitate to explore different options.
If you’d like personalised fragrance recommendations tailored to your preferences from our collection, consider reaching out to our dedicated Customer Care team at [email protected]. They will be delighted to assist you in finding the ideal fragrance that suits your unique style and tastes.